FAQ


Frequently Asked Questions

Mandate & Purpose



What is Papirmass?

Papirmass is an Art Subscription! Every month we mail our members 3 items:

1. An Art Print of varying size.
2. An Artist Interview, with tips on living a creative life.
3. A Creative Quote, paired with a fun artistic activity.

All of this is shipped in a beautiful rigid mailer. See our past prints.

Why should I subscribe?

You have great taste, but lack time and resources. Maybe you love art, but just aren’t sure where to start?

Let us do the heavy lifting: we’ll fill your home with art for a fraction of the cost of a single original artwork. Browse our past prints to see what we’ve mailed our subscribers!

Why do you make a great gift?

We all know someone bursting with creativity. Let them know you’ve noticed how original they are! A monthly art print delivery will brighten their life and remind them, on a regular basis, of how much you care.

To make gifting a year of art easy, we have a special Papirmass Gift Subscription.

Last but not least, we’ve got great Free Greeting Cards.


How do I pronounce your name?

Pah • purr • mass

A play on the Danish word for ‘pulp’, Papirmass is an ode to the paper we print on and our preferred place in the trenches of popular culture.

Who runs Papirmass?

Papirmass has been artist-run from the start! We work with a small team of creative individuals in Toronto who strongly believe that art is for everyone. When not working on Papirmass, we paint murals, write books, and run a small Risograph print and design studio.

We started Papirmass to share our passion for art and design with people around the world, sending the art that inspires us right to your door. Read more about our story.

Subscription Info


How much is shipping? Where do you ship?

We ship WORLDWIDE and shipping is FREE.

How does a subscription work?

We offer two subscription terms: Quarterly (3 mailings) and Annual (12 mailings).

After subscribing, you will be added to our next mailing list and will begin to receive a monthly creative surprise with the items listed above. It’s mail made fun, a great way to decorate your home, and inspiration for your inner creative!

When will I receive my first mailing?

Like a magazine, we ship once per month. The deadline to receive our next mailing is the last day of the month at midnight PST.

ex. Subscribe to Papirmass any time in the month of April, and your subscription will begin with our May issue. Subscribe in May, and you will start with our June issue.

Our issues are mailed on the 7th of every month. Please note that, like a magazine, we ship with Publications Mail. This allows us to offer Free Shipping worldwide (!), but means that you will not receive a tracking code. Your prints should arrive within two weeks (North America) to one month (International) of our shipping date.

How often do your mailings come?

You will receive a package from us once per month. Please see the question above for more information on delivery times and when to expect your prints.

How do I purchase a gift subscription?

You can purchase a Papirmass Gift Subscription here.

At checkout add your information to the Billing section and the recipient's info to the Shipping section. A confirmation email will be sent to the email address listed in the Billing section.

The gift will be mailed at the beginning of the following month (for more information on this, please see When will I receive my first mailing?, above). You can announce your gift early with one of our Free Greeting Cards!

I am giving a gift subscription, how will they know it’s from me?

We leave the joy of giving this gift to you, by offering Free Greeting Cards that you can print or email. Our cards briefly explain how Papirmass works, and have room for you to write your own personal message.

What currencies can I purchase a subscription with?

Papirmass subscriptions are available in USD for the USA and other countries, and in CAD for residents of Canada.

When am I billed?

To provide you with uninterrupted service, Papirmass offers a renewing subscription service. You will be billed on the same calendar day every cycle, but can opt not to renew at any time.

With an Annual plan, you will be billed on the same day once per year.
With a Quarterly plan, you will be billed on the same day every 3 months.
Gift subscriptions do not auto renew.

What happens if I cancel?

No matter when you opt out of renewal, you will always receive all the prints you paid for.

Are there extra fees or charges?

Nope! Shipping is FREE and there are no extra handling fees.

Please note that sales tax is charged to residents of Canada, and that processing fees through your bank or credit card may apply, as per the terms of your account.

Problems & Solutions


How do I change my address?

Log into your Customer Account to update your shipping address.

Click on the New User link at the bottom to create a new Customer Account if you do not have one. You must use the email address given at the time of purchase.

Your change of address must be received by the last day of the month at midnight PST to be updated for our next mailing. Issues missed due to failure to submit a change of address request cannot be replaced.

My prints aren't arriving - what do I do?

If you ever miss an issue please contact us, and we will happily work with you to find a solution.

My print is damaged - what do I do?

We make every effort to protect your prints from damage, but sometimes overzealous letter-carriers conspire against us. Fear not! If a print has arrived in less than optimal condition, we will happily replace it. Simply contact us to begin the conversation.

As an additional precaution, you can affix a note to your mailbox requesting that your letter-carrier not fold oversized mail.

Cancellation

You have total control over your subscription and can opt not to renew at any time. No matter when in your billing cycle you opt out of renewal, you will always receive all issues you have paid for.

Please note that we do not offer refunds on subscriptions. If you would like to forward the remainder of your subscription to someone else, simply log in to your Customer Account to update the shipping address.

Review our Policies for more information.

If you are having issues with your subscription please contact us. We value customer feedback and are always happy to hear suggestions that you feel would improve our service.

Privacy

Your privacy is critically important to us. At Papirmass we have a few fundamental principles:

• We do not ask you for personal information unless we truly need it.

• All payments that are not cash or cheque are processed through a secure payment gateway (we use Paypal and Stripe). This means that we do not see or store your credit card information.

• Subscribing to Papirmass is viewed as expressing an interest in us and our related activities. Subscribers are added to our online newsletter, which sends a monthly email containing links relevant to that month’s issue. We do not share our newsletter e-mail list with third parties. You may unsubscribe at any time by clicking the ‘unsubscribe’ link at the bottom of each newsletter. Read more about our Policies and Terms.

Artist & Prints


How do I display my prints?

With each print we offer a range of display suggestions to get the ball rolling.

While professional framers are always an option, framing work on your own is actually not that hard. You can find a great selection of affordable frames at secondhand stores, but larger department stores and art stores generally have a decent selection as well.

Try to get a frame that already has a mat in it. If need be, a framer can cut you a custom mat for far less than it would cost to have them do the whole job.

We are fans of the simple frame: either black, white, or birch, because those frames let the artwork do the talking, and go with most decor. You can buy acid-free tape at most art stores.

Here is a great tutorial on how to frame your own art.

Other display options include using magnets on a metal surface, clothes pins along a string, or simply leaning a print in a favourite nook. Follow us on Instagram to see more.

Can I purchase individual prints?

Part of the excitement of Papirmass is knowing that you are part of a special art club and that only other members will get the same curated selection of contemporary culture as you. So, at this time, prints are for members only and cannot be purchased individually.

That being said: we do occasionally release prints from our archive for online Flash sales, and live at events. Subscribe to our mailing list to find out about these events. Or better, subscribe for the real thing, so you don’t find yourself missing out on another great piece of art!

How do you select your artists?

Papirmass is our opportunity to share the creative talent that excites us with a wider audience! As practicing artists, we have our eye on the pulse of contemporary culture. We take enormous pleasure in introducing our subscribers to the many hidden gems we have found in all corners of the globe.

Interested artists can submit their work through our open call for Submissions, which receives hundreds of entries each year.

Are your contributors paid?

Yes, all of our artists are paid for the use of their work. As professional artists ourselves, we understand how hard it can be to hustle in today’s economy, and believe in paying everyone a fair rate!

How and where are your prints made?

All of our prints are made with love in Toronto, Canada. Risograph prints are produced by the boutique design studio Paper Pusher in downtown Toronto, using soy-based inks on a range of new and vintage papers. Offset prints are produced on new archival paper at a nearby partner printer.


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